Terms and Conditions

1. General Provisions

These terms and conditions (hereinafter referred to as "Agreement") govern the legal relationship between Royalyat Turizm Gıda San Tic Ltd Şti, operating under the brand name Su Yatçılık (hereinafter referred to as "Company"), and the individual or legal entity requesting yacht rental services (hereinafter referred to as "Customer").

By completing the reservation process and/or making the deposit payment, the Customer declares that they have read, understood, and accepted all terms of this Agreement. This Agreement is subject to the laws of the Republic of Turkey, without prejudice to the provisions of the Consumer Protection Law No. 6502 and related legislation.

2. Definitions

• Service: All yacht rental, boat tour, and related organization services provided by the Company
• Reservation: A rental booking for a specific date, time, and yacht
• Deposit: The advance payment equal to 50% of the total tour fee, required to confirm the reservation
• Tour: The yacht usage period between the designated start and end times
• Additional Service: Catering, decoration, photography, and similar services not included in the basic rental fee
• Guest: All persons invited by the Customer to participate in the tour and board the yacht
• Captain: The person responsible for the navigation and management of the yacht, holding the required maritime license

3. Reservation and Deposit

• Reservations are confirmed upon payment of a deposit equal to 50% of the total tour fee.
• Without the deposit payment, the reservation is not considered confirmed and the requested date/time may be allocated to other customers.
• The deposit can be made via the payment methods specified by the Company (credit card, bank transfer, or cash).
• Making the deposit constitutes acceptance of this Agreement by the Customer.

4. Payment Terms

• The remaining balance (50%) of the total tour fee must be paid in full before the tour begins.
• Boarding the yacht is not permitted until the remaining balance is paid.
• All prices are inclusive of VAT. No additional tax is calculated.
• Invoices including VAT are issued upon request. Invoice details must be provided to the Company prior to the tour.
• Installment options may be available for credit card payments.

5. Right of Withdrawal and Cancellation Policy

Pursuant to Article 15 of the Turkish Consumer Protection Law No. 6502, the 14-day right of withdrawal does not apply to contracts for leisure or recreational services scheduled for a specific date or period, including yacht tours.

The Customer does not have a unilateral right to cancel a confirmed reservation.

• Customer-initiated cancellation: If the Customer communicates their intention to cancel for any reason, the deposit and total tour fee are non-refundable. The Company may, at its sole discretion and as a gesture of goodwill, offer to reschedule the tour subject to availability; however, this is not an obligation.
• Deposit: The deposit collected at the time of reservation is non-refundable in case of cancellation. If a postponement request is not accepted by the Company, the deposit amount is retained by the Company without refund.
• Customer no-show: If the Customer fails to appear at the designated date and time or is unreachable, the total tour fee is charged and no refund is provided.
• Company-initiated cancellation: The Company reserves the right to cancel the tour for operational or technical reasons. In such cases, the Customer will receive a full refund or, at the Customer's preference, the tour will be transferred to another date/yacht.

6. Weather Conditions

Rainy, cloudy, foggy, or cool weather conditions are not grounds for tour cancellation or postponement. Our yachts are equipped with enclosed areas and necessary amenities.

In the following conditions, if the captain or the Company deems it unsafe to proceed:

• Storm, strong winds (6 Beaufort and above), high waves (2 meters and above)
• Navigation ban issued by the harbour master or relevant authorities

In these cases, the tour may be rescheduled to another date free of charge or, at the Customer's preference, a full refund is provided. The final decision regarding weather conditions rests with the captain for maritime safety reasons.

7. Tour Duration, Late Arrivals, and Early Boarding

• The tour duration begins from the scheduled departure time. If the Customer or guests arrive late, the tour duration is shortened accordingly; no additional time is granted and no refund is provided for lost time.
• No additional responsibility can be attributed to the Company or its personnel due to delays caused by the Customer.
• Tour extension requests are subject to subsequent reservations and availability. If an extension is granted, an additional hourly fee applies.
• If the Customer is more than 30 minutes late from the scheduled departure time, the Company reserves the right to cancel the tour. In such cases, no refund is provided.

8. Early Termination of Tour by Customer

If, after the tour has begun, the Customer wishes to end the tour early for any reason (seasickness, personal preference, guest discomfort, etc.):

• The tour fee is charged in full; no pro-rata refund or discount is provided for unused time.
• The yacht will dock at the nearest suitable pier to allow the Customer and guests to disembark.

9. Additional Services

• Catering (food and beverages), decoration, photography, and similar additional services are not included in the basic yacht rental fee and are charged separately.
• Additional services are requested from the Company's available options during reservation or prior to the tour.
• For catering services, final changes must be communicated at least 48 hours in advance. Change requests made less than 48 hours before the tour may not be accepted.
• Special dietary requirements (vegan, gluten-free, allergies, etc.) must be communicated at the time of reservation.

10. Cancellation of Additional Services

If any previously ordered additional service (catering, decoration, photography, etc.) is cancelled after the tour has begun, the full fee for that service is charged. No partial or full refund is provided.

For additional service cancellations before the tour:

• More than 48 hours in advance: The additional service fee may be refunded or transferred to another service.
• Less than 48 hours in advance: As preparations will have commenced, the additional service fee is non-refundable.

11. Guest Capacity

• Compliance with the maximum guest capacity designated for each yacht is a legal requirement.
• The capacity is communicated to the Customer at the time of reservation.
• If the number of guests exceeds the designated capacity at the time of departure, excess guests will not be permitted to board. The tour will proceed with guests within the permitted capacity, and no refund or discount is provided.
• Legal liability arising from non-compliance with capacity rules rests with the Customer.

12. Safety and Conduct Rules

• All guests must follow the instructions of the captain and crew at all times.
• Alcohol consumption is strictly prohibited for guests under 18 years of age.
• Possession and use of illegal substances (drugs, explosives, weapons, etc.) is prohibited.
• Dangerous behaviour or actions that endanger the safety of other guests or crew on board is prohibited.
• The Customer is fully responsible for the conduct of all guests.

13. Tour Termination Due to Rule Violations

If the Customer or guests violate the safety and conduct rules outlined above, fail to follow captain or crew instructions, or exhibit intoxicated or inappropriate behaviour:

• The captain may decide to terminate the tour immediately.
• The yacht will dock at the nearest pier and the Customer and guests will be asked to disembark.
• The total tour fee is non-refundable and no discount is provided for unused time.
• Any additional costs incurred (damage, cleaning, fines, etc.) will be separately charged to the Customer.

14. Damage Liability

• The Customer is fully responsible for any and all damage caused to the yacht, its equipment, furnishings, and fittings by the Customer or their guests during the tour.
• In the event of damage, the repair or replacement cost will be charged to the Customer.
• The damage cost is determined by the Company at the time of discovery or thereafter and communicated to the Customer. If the parties cannot agree on the cost, an independent expert assessment shall prevail. The Customer is obligated to pay the finalised damage cost.
• Normal wear and tear from standard use is not covered under this provision.

15. Personal Belongings and Valuables

The Company is not responsible for personal belongings, valuables, electronic devices, or similar items brought on board by the Customer or guests. Items left behind on the yacht will be kept for 15 days; after this period, the Company bears no responsibility.

16. External Factors and Official Inspections

Waiting times due to inspections or checks conducted by maritime police, coast guard, or other authorised bodies during the tour are not added to the tour duration. This does not constitute grounds for a refund or discount.

17. Technical Failure

In the event the tour cannot take place or is interrupted due to a Company-attributable technical failure:

• Before the tour: The Customer receives a full refund or is offered an alternative yacht/date.
• During the tour: A pro-rata refund for unused time or a complimentary tour on another date is offered.
• The Company is not liable for indirect damages (lost time, organization costs, etc.) arising from technical failure.

18. Outside Food and Beverages

• Bringing outside food and beverages onto the yacht is subject to the Company's prior written approval.
• Unapproved outside food and beverages may not be permitted on board.
• Where approved, the Customer is responsible for any and all damage to the yacht caused by outside food and beverages (stains, odours, cleaning costs, etc.).

19. Departure and Arrival Points

• Departure and arrival points are determined at the time of reservation.
• Additional fees may apply for non-standard locations.
• Some piers may require special permits or additional charges; this is communicated to the Customer at the time of reservation.

20. Yacht Substitution

The Company reserves the right to substitute the reserved yacht with a similar or superior class yacht for operational or technical reasons. The Customer will be informed of any yacht change. No additional fee is charged when a similar or superior yacht is assigned, and such substitution does not constitute grounds for cancellation.

21. Partner Yachts and Intermediary Role

The Company may offer yachts from contracted partner companies in addition to its own fleet. For partner yachts, the Company acts solely as an intermediary.

• The use of a partner yacht is communicated to the Customer in the reservation confirmation or prior.
• Service quality, equipment, personnel, and operational responsibility for partner yachts rest entirely with the yacht owner.
• The Company shall not be held liable in any way for damages arising from the fault, negligence, or actions of the partner yacht owner (accidents, damage, service disruptions, delays, etc.).
• In disputes arising from partner yachts, the Company will endeavour to mediate in good faith between the Customer and the yacht owner; however, this is not an obligation.
• By accepting the use of a partner yacht, the Customer is deemed to have accepted these conditions.

22. Third-Party Requests

The Company only recognises the reservation holder as the counterparty. Requests, complaints, or refund applications made by guests or third parties are not considered. All communications and requests must be made by the reservation holder.

23. Intellectual Property and Visual Content

Photos and videos taken by the Company during the tour may be used on social media and promotional materials with the Customer's explicit consent. Consent is obtained in written or electronic form before or during the tour. The Customer has the right to withdraw consent at any time.

24. Force Majeure

Natural disasters, war, terrorism, epidemics, government decisions, embargoes, strikes, and other unforeseeable and uncontrollable circumstances constitute force majeure. In such cases:

• The Company cannot be held liable for inability to provide services.
• Paid amounts will be transferred to another date or, at the Customer's preference, refunded.
• The Company is not responsible for indirect damages arising from force majeure events.

25. Data Protection

Customer information is processed and protected in accordance with the Turkish Personal Data Protection Law (KVKK) No. 6698. For detailed information, please review our Privacy Policy and KVKK Privacy Notice.

26. Service Disruptions and Limitation of Claims

In the event of late departure of the yacht, cancellation or shortening of the tour for any reason, early termination, or partial or complete failure to deliver any promised service (including additional services), the Customer may not claim indirect damages, lost profits, non-pecuniary damages, or any other right or receivable from the Company, provided there is no wilful misconduct or gross negligence on the part of the Company. The Company's liability arising from wilful misconduct or gross negligence is reserved (Turkish Code of Obligations, Art. 115).

27. Safety of Children and Minor Guests

• The safety, supervision, and care of all guests under the age of 18 participating in the tour is exclusively the responsibility of the Customer.
• The protection of children's personal belongings, toys, electronic devices, and similar items is the Customer's responsibility. The Company cannot be held liable for loss, damage, or theft of such items.
• The Customer is fully responsible for the behaviour of children on board and any damage resulting from their actions.
• The Company is not obligated to provide child-specific safety equipment beyond life jackets. Special needs must be provided by the Customer.

28. Limitation of Liability

The Company's maximum liability under this Agreement, except in cases of wilful misconduct or gross negligence, is limited to the total tour fee paid by the Customer. Excluding cases of wilful misconduct or gross negligence, the Company cannot be held liable for indirect damages, loss of profit, loss of reputation, or non-pecuniary damages.

29. Dispute Resolution

For any disputes arising from this Agreement, amicable resolution will be sought first. Under Law No. 6502, disputes below the monetary threshold set by the Ministry of Trade must be referred to the Consumer Arbitration Board; disputes above this threshold may be brought before the Istanbul Consumer Courts.

30. Effectiveness

These terms and conditions come into effect upon making the deposit payment or completing the reservation process and terminate upon completion of the tour service. The rights and obligations of the parties arising from this Agreement shall continue to be valid under the relevant articles after the Agreement expires.

Last updated: March 2026