Privacy Policy

1. Introduction

At Royalyat Turizm Gıda San Tic Ltd Şti, operating under the brand name Su Yatçılık, we take the privacy of our customers and website visitors very seriously. This Privacy Policy explains how your personal data is collected, used, stored, and protected.

This policy has been prepared in accordance with the Turkish Personal Data Protection Law (KVKK) No. 6698 and related regulations.

2. Personal Data Collected

We may collect the following personal data to provide our services:

2.1 Identity Information

• First and last name
• National ID number (when required for invoicing)

2.2 Contact Information

• Phone number
• Email address
• Address

2.3 Financial Information

• Payment information (credit card details are processed by secure payment infrastructure and not stored by the Company)
• Invoice details

2.4 Service Information

• Reservation preferences and history
• Special requests and notes
• Communication records

2.5 Technical Data

• IP address
• Browser type and version
• Device information
• Cookie data

3. Data Collection Methods

Your personal data is collected through:

• Forms on our website (reservation, contact, quote request)
• Phone calls
• Email correspondence
• WhatsApp and other messaging applications
• Social media platforms
• In-person meetings

4. Purpose of Data Processing

Your personal data is processed for the following purposes:

• Processing reservations and service requests
• Fulfilling contractual obligations
• Processing payments
• Providing customer service and support
• Complying with legal obligations
• Improving service quality
• Conducting statistical analysis
• Marketing communications (with your explicit consent)

5. Data Sharing

Your personal data is not shared with third parties except for legal requirements and service needs. Data may only be shared in the following cases:

• Payment service providers: For secure processing of payments
• Legal authorities: When legally required
• Service partners: For additional services like catering and photography (only necessary information)

6. Data Security

Industry-standard security measures are implemented to ensure the security of your personal data:

• SSL/TLS encryption for secure data transmission
• Encrypted storage on secure servers
• Access control and authorization systems
• Regular security audits and updates
• Staff training and confidentiality agreements

7. Data Retention

Your personal data is retained for the duration required by processing purposes and within legal retention periods:

• Reservation and contract information: 10 years
• Invoice and payment information: 10 years
• Communication records: 3 years
• Marketing consents: Until consent is withdrawn

8. Cookies

Our website uses cookies to improve user experience and analyze site performance.

8.1 Types of Cookies Used

• Essential cookies: Required for basic site functionality
• Performance cookies: To analyze site usage
• Functionality cookies: To remember your preferences

8.2 Cookie Management

You can manage, delete, or block cookies through your browser settings. However, blocking certain cookies may affect site functionality.

9. Your Rights

Under data protection regulations, you have the following rights:

• Right to know if your personal data is being processed
• Right to request information about processed data
• Right to know the purpose and whether data is used accordingly
• Right to know third parties to whom data is transferred
• Right to request correction of incomplete or incorrect data
• Right to request deletion or destruction of data
• Right to request notification of corrections to third parties
• Right to object to automated decision-making
• Right to claim damages for unlawful processing

10. How to Exercise Your Rights

To exercise your rights, you may contact us through:

• Email: [email protected]
• Written application: Arnavutköy Mh. Eğlence Sok. No:14/1 Beşiktaş İstanbul

Your request will be processed free of charge within 30 days at the latest.

11. Policy Updates

This Privacy Policy may be updated in line with legal regulations or changes in our services. We will notify you of significant changes. The current version will always be published on our website.

12. Contact

For questions about our privacy policy or the processing of your personal data:

• Email: [email protected]
• Phone: +90 850 840 30 30
• Address: Arnavutköy Mh. Eğlence Sok. No:14/1 Beşiktaş İstanbul

Last updated: January 2026