Frequently Asked Questions
Find answers to everything you wonder about yacht rental.
You can call us at 0850 840 30 30 or 0212 909 19 19 to get detailed information and easily make your reservation. Alternatively, you can also reach us by email to make a reservation. Our email address is: info@suyat.com.tr
Cancellation Terms: Pursuant to the Turkish Consumer Protection Law No. 6502, the 14-day right of withdrawal does not apply to leisure and recreation services reserved for a specific date (including yacht tours). Deposits and the total tour fee are non-refundable for cancellations made after the reservation is confirmed. The full tour fee is charged for customers who fail to appear at the designated time or are unreachable (no-show). If the tour is cancelled by our company for operational or technical reasons, a full refund is provided or the tour is transferred to another date at your preference. Date Changes: Our company may offer date changes at its sole discretion subject to availability; however, this is not an obligation. If a postponement request is not accepted, the deposit is non-refundable. Weather Conditions: Rainy, cloudy, or cool weather is not grounds for tour cancellation. Our yachts have enclosed areas. A full refund or free postponement applies only when a trip is cancelled because of the weather by us or by the Coast Guard; the Bosphorus is a sheltered strait, so such cancellations are very rare, and the captain decides.
Yacht rental prices vary according to many different factors, just like hotel prices. Service quality, yacht features, yacht size, the yacht's own value and the services offered inside change the rental prices. Although the size of the yacht is an effective factor in pricing, a smaller yacht does not necessarily mean a lower price. Our sales team will help you choose the right yacht for your organization.
Our yachts are located in Bebek / Arnavutköy. We can pick you up free of charge from the locations listed below and from entertainment clubs, hotels and restaurants with suitable piers in the vicinity of these locations. Extra fees apply for longer distances. Free Yacht Pick-up and Drop-off Points: On the European side: Arnavutköy, Bebek; On the Asian side: Beylerbeyi, Kuleli.
All expenses such as fuel and staff are included in the price. Extra charges may only apply if you order food or drinks from the menu or decide to extend your tour duration.
If there is no other reservation right after yours, it is possible to extend your trip. However, in the busy season, since tours are taken back to back with very short preparation times, this will not be possible when you decide to extend the tour at the last minute. If you want to extend the duration after the tour starts, you can inform your captain and continue your tour according to the availability of the yacht in the following hours.
You can learn yacht rental prices from our website. You can make your payments by online credit card, bank transfer or credit card on the yacht.
All our yachts have open and enclosed areas, so tours run comfortably all year round. In rain, part of the open deck is enclosed like a winter garden and heated; even in winter you enjoy the comfort of home on the Bosphorus. Rainy, cloudy, foggy or cool weather is not a reason to cancel or postpone; the tour goes ahead as planned. A full refund applies only when a trip is cancelled because of the weather, either by us or by the Coast Guard; in that case you receive your full payment back or, if you prefer, a free transfer to another date. The Bosphorus is a sheltered strait between two shores, so most storms do not affect it; they mainly hit the Marmara exit and the Black Sea mouth. Storm cancellations therefore rarely cover our cruising area and are very uncommon. The final decision on weather rests with the captain for safety reasons. Guests cannot cancel or change the date on weather grounds.
We always take advance payment to ensure our guests pay maximum attention to their reservation dates and times and to prevent invalid reservations from blocking other guests' reservations. You need to make a reservation after the date, day and time you want to rent the yacht is fully determined. Reservations that are not paid within the day of entry into our system are put on hold.
We are not an intermediary company. We are a Tourism Licensed company with our own yacht fleet. When you make your reservation, you receive service from our staff on our own yachts.
Yes, you can add a meal menu offered for your chosen yacht and date to your booking. Our food is cooked and prepared at partner restaurants and delivered ready to serve on the yacht; our crew sets the table and serves it. No cooking takes place on board. The current dishes are listed in the menu linked to your selected extra. Tea and water are complimentary on every cruise. A meal menu purchased from us also includes non-alcoholic drinks, including soft drinks and fizzy drinks. Alcoholic drinks are selected from the on-board menu and charged separately.
Due to the sheltered structure of the Istanbul Bosphorus, the risk of sea accidents is quite low as harsh weather conditions that could create danger do not occur within the strait. However, all necessary precautions have been taken on our yachts: All our yachts have valid seaworthiness certificates and survey operations are regularly carried out by Istanbul Port Authority. There are more life jackets on the yachts than the number of passengers. Yachts are insured and also have passenger insurance. Yachts have navigation equipment such as AIS device, GPS, Chartplotter, VHF, Radar, Sonar. All our yachts on voyage transmit their location information to our company headquarters instantly. There is an automatic extinguishing system in the engine rooms. There are also portable fire extinguishers at many points inside the cabin.
The word yacht is used for luxury watercraft of 10 meters and above, produced only for entertainment purposes. Boat covers a wider range of watercraft including yachts. Your 7-meter private boat that you take to explore bays on vacation, 35-meter fishing boats or mega yachts can all be called boats. In summary, you can call a luxury watercraft you board both a yacht or a boat, but you cannot call a small and non-luxury watercraft a yacht.
Yes. Land transfer (Vito van) from your hotel or address to the pier is available as an extra service; airport transfers can be arranged the same way. Just message us for the fee and availability; it is added to your booking as an extra.
Yes, you may bring ready-to-eat food and drinks; our crew sets the table and serves them. Bringing food is subject to a per-person outside food and drinks service fee; bringing only a cake is free. If you purchase a meal or breakfast menu from us and bring only drinks, there is no outside service fee. If you do not purchase a meal or breakfast menu from us and bring only drinks, the per-person outside service fee applies. We share the current fee when you book. There is no kitchen, barbecue or cooking facility on board, so any food you bring must be ready to eat.
Although tipping is a tradition in the service industry, it is entirely up to the guest. There is no obligation to tip. If you are satisfied with the service and want to leave a tip, you can leave a tip at the time of payment. Tips left will be distributed equally among the yacht staff.
You can see the yachts anytime you want. Our yachts are located at Bebek Arnavutköy Street, Next to Arnavutköy Pier, Beşiktaş Istanbul. Considering that the yachts may have been rented by other guests and may not be there at the time you arrive, you can call us at 0850 840 30 30 before your visit to learn the appropriate visiting hours.
Half of the tour price is paid at the time of reservation, and the remaining amount is paid on the yacht on the tour day. If you don't want to pay on the yacht or if you are renting the yacht for your guests, you can pay the full amount at the time of reservation. You can make your payments by cash, credit card or bank transfer.
If you take a two-hour Bosphorus tour, you will see the old Istanbul section from the Fatih Sultan Mehmet Bridge to the Maiden's Tower and the Golden Horn entrance. What you will see during your tour: Historic Mansions, Beylerbeyi Palace, Çırağan Palace, Dolmabahçe Palace, Maiden's Tower, Golden Horn Entrance, Historic Peninsula, Topkapı Palace, Hagia Sophia. As your tour extends, you can have the opportunity to see the northern parts of the Istanbul Bosphorus or the historic peninsula more closely by entering the Golden Horn. Our recommendation would be to take at least a 3-hour tour.
It is possible to swim from the yacht. Our full-day tours are the most suitable tours for swimming. You can enjoy the sea and the sun by swimming in the north of the Istanbul Bosphorus or in the bays of the Islands.
Start and end times of full-day tours cannot be changed. You can start the tour later if you want, with the end time remaining the same, but there will be no change in price. If you have requests such as extending the end time or having dinner on the yacht, you can extend full-day tours for an additional fee.
We have special occasion organizations that we offer. You can visit our website for our main organizations such as marriage proposal on yacht, romantic dinner on yacht, birthday on yacht. For any other special organization, our sales team will be happy to help you.
SU Royal has air conditioning. SU, SU Prestige and SU Orion have heating but no air conditioning. The aft deck on SU and SU Prestige can be closed, so you have a sheltered area in cool or rainy weather.
No, you can come aboard with your shoes on. There is no requirement to remove them.
Cigarettes and cigars are allowed. Shisha is not permitted on our yachts. Flammable items and confetti may not be brought on board either.
You may bring your own drone, but flying is not permitted along the Bosphorus. It is easier on our island tours. Flying normally requires an official permit. Because of signal jammers in the area, drones can also fall into the sea before returning to their home point, so we do not recommend it. We do not offer a drone filming service ourselves.
Children over 3 years old count towards the guest number. Children aged 3 and under are not counted.
We do not have our own car park. There are İSPARK and private car parks within walking distance of the Arnavutkoy and Kuleli piers. At Beylerbeyi there is a car park right next to the pier. On the Ciragan side you can use the valet service of Yakamoz Restaurant.
Fishing is not permitted on our yachts. Angling requires an official fishing permit, so fishing with a rod or a line is not possible.
We do not provide towels or snorkels. On tours where you plan to swim, please bring your own towel.
Our yachts have no wheelchair ramp or dedicated platform. There are three steps at boarding and a wheelchair cannot pass along the walkway on the pier, so the guest needs to be carried for part of the way. Please plan accordingly and talk to us before the tour.
Of course, you are welcome to bring your own cake. No outside food fee applies to cakes. If you prefer, we can also supply the cake, prepared with a name and age on it.
We do not offer a guide or an audio guide service. Our crew speaks basic English and can point out the main landmarks along the route if you ask, but there is no guide giving a commentary throughout the cruise.
We do not offer a full decoration service and we avoid elaborate setups. Our extras include a Balloon option, where a few balloons are tied around suitable spots on deck. On every tour your table is set in a simple but elegant style, keeping the occasion understated and refined.
Our yachts have a fridge, and ice and glassware are available as well. If you bring your own drinks, our crew will help with chilling and serving them.
We will wait for you, but the time that passes counts towards your rental. When another tour follows yours we cannot extend the finish time. Please allow for traffic and try to be at the pier shortly before your boarding time.
Yes, our yachts have a sound system and you can connect over Bluetooth to play your own music. There is no extra charge for this.
You are welcome to bring a small pet. For larger animals please check with us before booking.
Yes, the prices we quote include VAT. The yacht, captain, crew, fuel, insurance and taxes are covered, and no tax or service charge is added afterwards. Food menus and other extras are optional and priced separately if you choose them.
Our Istanbul cruises do not include overnight stays; rentals are hourly or full day, and our yachts have no cabins or beds. Multi-day and weekly charters with accommodation are available only on our yachts in the south.
Yes, during your cruise you can choose drinks from the on-board menu: https://qrmenu7.com/su-yachts Tea and water are complimentary on every cruise. When you purchase a meal menu from us, non-alcoholic drinks, including soft drinks and fizzy drinks, are also served at no additional charge. On cruises without a meal menu, complimentary drinks are limited to tea and water. Alcoholic drinks are not included in the meal menu; they are chosen from the on-board menu and paid for separately.
Yes, the service equipment is ours: plates, cutlery, glasses and stemware are ready on board and your table is set in an elegant style. If you only bring a cake, there is no charge for it. If you bring all of the food and drinks yourself, a per-person outside food and drink fee applies; we share the current amount when we quote your booking.
Tea and water are complimentary on every cruise. When you purchase a meal menu from us, non-alcoholic drinks, including soft drinks and fizzy drinks, are also served at no additional charge. On cruises without a meal menu, complimentary drinks are limited to tea and water. Alcoholic drinks are not included in the meal menu; they are chosen from the on-board menu and paid for separately.
You can pay the remaining balance on board in cash or by credit card. Cash is accepted in Turkish Lira, US Dollars or Euros. The deposit at booking is taken online by credit card or by bank transfer.
No. Our yachts have no kitchen, barbecue or grill setup, and no cooking takes place on board. The dishes in meal menus purchased from us are cooked and prepared at partner restaurants and delivered ready to serve on the yacht. Our crew sets the table and serves the food. The current dishes are listed in the menu linked to your selected extra. Any food you bring from outside must also be ready to eat.
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